FAQs

• Find your course
• Click on ‘Add to cart’
• If required click on the shopping bag icon top right of the screen to see your cart
• Scroll down and click on ‘Continue’
• Fill in your personal and payment details
• Read the terms and conditions and check the ‘I have read and agree’ box
• Click on ‘I’m not a robot’
• Click on ‘I’m ready to checkout’

• Find your course
• Click on ‘Add to cart’
• If required click on the shopping bag icon top right of the screen to see your cart
• Click on ‘Have a coupon? Click here to enter your code’ and enter the discount code you have been provided by Proactive Health
• Scroll down and check the discount has been applied
• Click on ‘Continue’
• Fill in your personal and payment details
• Read the terms and conditions and check the ‘I have read and agree’ box
• Click on ‘I’m not a robot’
• Click on ‘I’m ready to checkout’

If you are an owner and want to make a bulk order for your employees please read ‘I want to make a bulk order.’

• Please email support@evidenceforexercise.com with details of the exact courses and number of purchases you would like to make
• We will provide you with an invoice and payment details
• Once payment has been received we will provide you with a coupon code
• Individual students will still have to enter their personal and credit card details in order to enrol in the course. They must enter the coupon code which will reset the price to $0 as you have already paid!

• Login to your account, top right on the website
• Click on Downloads and Resources to download your PDF notes
• Watch the same content in video format under the Memberships and Content tab
• Click on the Questionnaires tab to get your certificate!

• Login to your account, top right on the website
• Click on ‘Memberships and Content’ for video content
• Click on Downloads and Resources for the same content in PDF format
• Click on CPD credits if you would like to complete an accredited course

Follow the instructions in the video ‘I’ve just purchased a CPD/CE course – where do I start?

If you still have trouble please try logging out of your account and then logging in again. Contact us as support@evidenceforexercise.com if you require further assistance.

We guarantee the validity of our continuing education modules for a period of 3 months after purchase.

You may still complete our online continuing education courses at any time after 3 months, however we cannot guarantee a particular course will be approved for an indefinite period in the future.

Refunds will not be provided if a course is cancelled 3 months (or more) after purchase.

Resources are periodically updated. This means links in confirmation emails will expire after a period of time.

In this case, please login to your account to directly access your downloads and/or questionnaires.

1. Please ensure you are using the correct Username or email address (incorrect spelling of email address is a very common reason for being unable to login).
2. If you click login and nothing happens, try clicking ‘login’ again. Some browsers seem to require ‘login’ to be clicked twice.
3. Try typing in your password manually, especially if you have used cut and paste, or allowed your computer to remember your password for you.
4. Clear your browser cookies/cache/history, and even try a different browser (especially if using Internet Explorer). Aside from an incorrect username, 99% of login problems are caused by browser cache issues, and many of these are with Internet Explorer.

**Note; you will be locked out for 20 minutes after 4 unsuccessful login attempts, and if you try again several times unsuccessfully you may be locked out for 24 hours. This is necessary to prevent hackers and nasty folks from gaining access.

If you can’t remember your password, please use the lost password function and be sure to check your junk mail folder if the reset password email doesn’t arrive in your inbox after 15 minutes.

If the reset email has disappeared into the ether (this is especially common with Hotmail), please contact us and we can reset your password for you.

Large bundles of PDF files are supplied as zip files, which you will need to unzip on your computer after downloading.

On a Mac; zip files will unzip automatically on double clicking the file

On a PC; right click and ‘unzip’, ‘expand’, ‘extract’, ‘uncompress’ or similar. If your computer does not give you this option, you may need to download a program like WinZip or WinRAR.  Occasionally Windows may have a problem opening a zip file (especially Windows 8) and you may need to investigate your download file permissions in Windows Manager, or upgrade your operating system.

Free trial versions of WinZip can be downloaded here.

It is highly likely you are on a Windows computer – note that on Windows, a zip file may not open by double clicking – try to right click the file to ‘extract’, ‘expand’ or ‘unzip’ (or similar).

If you don’t see these options, you may need to use a program such as WinZip or WinRAR. Also, check Windows Manager to see that file download permissions allow zip files (especially Windows 8).

If you still can’t open the zip file and you are about to throw your computer out of the window, please contact us and we’ll send you the zip files via Dropbox. Note however that 99% of the time, this is an issue with Windows and not the zip file itself, and the solution is usually to contact Microsoft support.

Yes. All resource materials are in PDF format (a universally accessible format) and CPD questionnaires are completed online through your web browser.

However, if your initial download is a large bundle it will be in a zip file and you may need an app on your portable device to unzip the file and access the PDF’s.

For Apple, try: iZip or iFiles

For Windows/Andriod, try: ZArchiver or RootExplorer

Alternatively, you could open the zip file on your computer, and transfer the PDF files to your device or cloud storage to access.

Firstly, please ensure you have clicked the ‘Submit’ button for each completed questionnaire.

Please also ensure the email address you entered on the form is correct (this is a very common cause of notifications not being received).

Allow up to 15 minutes to receive the email confirmation of CPD completion. If it still hasn’t arrived, please check your junk mail, and make sure admin@evidenceforexercise.com is on your safe list.

If your notifications have disappeared into the ether (this is especially common with Hotmail), please contact us. We can easily re-send to you.

Yes. The currency will automatically set to your local currency based on your IP location.

If the incorrect currency is displaying, or you wish to change to another currency, simply select the currency from the currency switcher on the right side of the page.

We accept Visa, Mastercard and American Express via our preferred payment method, Stripe.

Most declined transactions come from your bank, especially banks in the USA. Your bank’s credit check system may also be temporarily offline. The rejection is not decided by us, unless you have entered incorrect card details.

The first thing you can do is try another card.

Failing that, you can get in touch with your bank to tell them that you approve payments to us.

Alternatively, you can pay using Paypal. You do not need a Paypal account to pay via Paypal with a credit card.

You will see a confirmation screen with immediate access to the items you have purchased.

If you don’t see a confirmation screen, and don’t receive a confirmation email, your transaction has not been processed.

Firstly, please double-check you entered your email address correctly when creating your account (this is a very common cause of notifications not being received).

Please also check your junk mail, and make sure admin@evidenceforexercise.com is on your safe list.

If your notifications have disappeared into the ether, please contact us.

If you’d like to become a Member to receive free CPD points, you must complete your Membership purchase prior to using the CPD/CE credits.

Then, login and click on the CPD credits tab.

This is the amount you will pay on renewal of your membership, 12 months after your initial purchase.

You will receive an email reminder 2 weeks before renewal, and you can manage or cancel your membership via your login.

We provide a complete, 100% money-back guarantee for all new annual Members – no questions asked!

If Evidence for Exercise isn’t right for you, simply contact us within 48 hours of purchase.

Note that cancelling your Membership will not automatically provide you with a refund – you must contact us.

Once we’ve processed your refund, it may take up to 10 days to appear on your card statement, depending on your bank’s refund policies.

Excludes CE/CPD modules, quarterly membership and membership renewals.

A 2 week reminder email is sent prior to all membership renewals – a cancellation fee of 50% will be charged for refund of renewals. Note: refunds will not be provided under any circumstances if the reminder email is marked as opened.

You can cancel your Membership at any time via your login. Your cancellation will be effective immediately.

Your membership will otherwise renew every 12 months from the date of purchase.

A 2 week reminder email is sent prior to all membership renewals – an administration fee of 30% will be charged for refund of renewals.

Note: refunds will not be provided under any circumstances if the reminder email is marked as opened.

You can remove your credit card under the ‘Payment Methods’ section of your account.

If using Paypal recurring payments, you can manage your payment options via your Paypal account.